At velvettecart, operated by Nexpent Innovations Private Limited, we are committed to ensuring your shopping experience remains smooth and worry-free.
Throughout this policy:
- “we,” “our,” and “us” refer to Nexpent Innovations Private Limited
- “you,” “your,” and “user” refer to our valued customers
By placing an order on our website, you agree to follow the terms outlined below. If you wish to return an item, please carefully review and adhere to the steps in this policy.
Return Eligibility
To qualify for a return, the following conditions must be satisfied:
- The item must remain unused, unwashed, and in its original condition.
- Tags, labels, and original packaging must be intact and included.
- The product should show no signs of wear, wash, or alteration.
- A return request must be raised within 48 hours of receiving the order.
- You must notify our support team within the specified 48-hour window.
Returns that fail to meet these criteria will not be accepted.
Steps to Initiate a Return
- Email Our Support Team
- Contact us at nexpentinnovationspvtltd@gmail.com, nexpentinnovationsauthorizes@gmail.com with your Order ID and a short explanation for returning the product.
- Include Supporting Photos (if required)
- In case of a damaged, defective, or incorrect item, attach clear photographs to help us verify your request quickly.
- Follow the Return Instructions
- Once your return is approved, we will share detailed guidelines on how to send the product back.
Please note: Returns that do not comply with these terms may be refused.
Refund Procedure & Timeline
- After we receive your returned item, it will undergo inspection to confirm eligibility.
- You will be informed whether the refund request has been approved or declined.
- If approved, your refund will be issued to your original payment method within 5 to 7 business days.
- A confirmation email will be sent once the refund has been processed.
Partial Refunds
In cases where the product meets only part of the return conditions - such as missing packaging or minor usage - we may issue a partial refund at our discretion.
Reporting Damaged, Faulty, or Incorrect Items
- You must notify us of any damaged, defective, or wrong products within 48 hours of delivery.
- Send an email with clear photos or videos highlighting the issue so we can resolve it promptly.
Need Assistance?
For questions, guidance, or help regarding returns or refunds, please reach out to us at: nexpentinnovationspvtltd@gmail.com, nexpentinnovationsauthorizes@gmail.com
