At velvettecart, operated by Nexpent Innovations Private Limited, we are committed to providing you with a hassle-free and seamless shopping experience.  

Throughout this document:  

• “we,” “our,” and “us” refer to Nexpent Innovations Private Limited 
   
• “you,” “your,” or “user” refers to you, our valued customer  

By placing an order on our website, you agree to the terms mentioned below regarding shipping and delivery.  

Serviceable Locations  

• We deliver to all serviceable pin codes within India.   
   
• Please note that international deliveries are currently not available.   
   

Order Handling Time  

• Orders are typically processed within 1 to 2 business days, excluding weekends and public holidays.   
   
• Once processed, a confirmation email containing your complete order details will be sent to your registered email address.   
   

Delivery Timelines  

• The estimated delivery window is 3 to 8 business days from the date of dispatch.   
   
• Our team ensures that your fashion essentials reach you as quickly as possible.   
   

Unsuccessful Delivery Situations   
A delivery attempt may fail due to the following reasons:  

• Incorrect or incomplete shipping address   
   
• Recipient unavailable at the time of delivery   
   
• Order refused upon arrival   
   

In such cases, the package will be returned to our warehouse. You may request re-delivery after resolving the issue.  

Damaged or Missing Orders  

• If your package is received in a damaged condition, please notify our support team within 48 hours of delivery and provide clear photographic evidence.   
   
• In case your order is lost during transit, we will coordinate with our delivery partner to investigate and arrange either a replacement or a refund, based on the outcome.   
   

Contact Us   
For any questions or concerns related to shipping or delivery, you can reach us at: nexpentinnovationspvtltd@gmail.com, nexpentinnovationsauthorizes@gmail.com